Terms & Conditions

Welcome to New Life Pep Lab. These Terms & Conditions govern your access to and use of our website, products, services, account features, and related content.

By accessing this website, creating an account, submitting an order, or purchasing products from New Life Pep Lab, you agree to be bound by these Terms & Conditions, our Privacy Policy, and any other policies referenced on this website.

If you do not agree with these Terms, please do not use this website or purchase products from New Life Pep Lab.

1. About New Life Pep Lab

New Life Pep Lab provides research materials intended exclusively for controlled laboratory and analytical research.

Products offered through this website are supplied for legitimate research purposes and are subject to the research-use restrictions described throughout these Terms.

2. Research Use Only

All products sold by New Life Pep Lab are intended strictly for laboratory research use only.

Products are:

• Not for human use
• Not for veterinary use
• Not intended for personal consumption
• Not drugs, foods, cosmetics, or dietary supplements
• Not intended to diagnose, treat, cure, or prevent any disease
• Not intended for clinical, therapeutic, household, recreational, or other non-research applications

Product information provided on this website is intended for identification, documentation, analytical reference, and laboratory research purposes only.

Nothing on this website should be interpreted as medical, clinical, pharmaceutical, veterinary, or healthcare advice.

3. Purchaser Eligibility

By placing an order with New Life Pep Lab, you represent and warrant that:

• You are at least 21 years of age
• You have the legal capacity to enter into a binding agreement
• You are purchasing products exclusively for legitimate research purposes
• You understand the research-only designation of the products
• You possess appropriate knowledge, facilities, equipment, and procedures for handling research materials
• You will comply with all applicable federal, state, local, institutional, and laboratory requirements
• You will not purchase, resell, distribute, or use products for any prohibited purpose

New Life Pep Lab reserves the right to refuse or cancel an order if we have reason to believe that a product may be purchased or used contrary to these Terms.

4. Purchaser Responsibility

The purchaser assumes responsibility for determining whether the possession, purchase, storage, handling, transfer, or use of a product is permitted under applicable laws and regulations.

New Life Pep Lab does not represent that every product is permitted in every state, jurisdiction, institution, or research setting.

Before ordering, purchasers should independently determine whether a product is appropriate and lawful for their intended research activities.

5. Laboratory Handling

Only appropriately trained individuals should handle research materials using suitable laboratory practices.

Purchasers are responsible for:

• Proper storage
• Secure handling
• Laboratory safety procedures
• Appropriate protective equipment
• Material identification
• Recordkeeping
• Disposal procedures
• Compliance with applicable institutional and regulatory requirements

Review storage and handling information provided on individual product pages or in accompanying documentation before use.

6. Product Information

New Life Pep Lab makes reasonable efforts to provide accurate product descriptions, specifications, images, identifiers, and other research information.

Product information may include, where applicable:

• Product name
• Form
• Molecular information
• CAS number
• Research specifications
• Storage information
• Batch information
• Lot information
• Certificate of Analysis documentation
• Analytical testing information

While we aim to keep website information accurate, minor typographical, technical, photographic, or formatting errors may occur.

We reserve the right to correct errors and update product information without prior notice.

7. Certificates of Analysis and Documentation

Certain products or batches may have supporting analytical documentation available.

A Certificate of Analysis, testing record, specification sheet, or other laboratory document applies only to the product or batch specifically identified in that documentation.

Customers should verify applicable batch or lot information when reviewing supporting records.

The availability and format of documentation may vary by product.

8. Analytical Information

When analytical information is provided, it is for research documentation and product characterization purposes.

Testing methods may vary by material and may include techniques such as HPLC, mass spectrometry, or other analytical methods, where applicable.

New Life Pep Lab does not represent analytical documentation as approval for any use outside the stated research purpose.

9. Product Appearance and Packaging

Product packaging, labels, vial appearance, colors, graphics, and website images may vary due to updates in manufacturing, labeling, photography, or packaging.

Such differences do not necessarily indicate a change in product identity or specification.

Customers should rely on the product label, batch information, and applicable documentation associated with the material received.

10. Account Registration

Some website features may require an account.

You are responsible for:

• Providing accurate account information
• Maintaining the confidentiality of your login credentials
• Preventing unauthorized account access
• Updating information when necessary
• Informing us promptly of suspected unauthorized activity

You are responsible for activity conducted through your account unless prohibited by applicable law.

11. Orders

Submitting an order does not guarantee acceptance.

New Life Pep Lab reserves the right to:

• Accept or decline orders
• Request additional information
• Limit quantities
• Cancel suspicious transactions
• Correct pricing errors
• Restrict purchases where appropriate
• Refuse service when these Terms are violated

An order is considered accepted once New Life Pep Lab processes or confirms it.

12. Order Verification

Certain transactions may require additional verification for security, fraud prevention, compliance, or payment purposes.

We may request information reasonably necessary to verify an order.

Failure to complete requested verification may delay processing or result in cancellation.

13. Pricing

Prices displayed on the website are subject to change without prior notice.

We try to keep pricing accurate, but errors may occur.

If a product is listed at an incorrect price, New Life Pep Lab reserves the right to cancel the affected order or contact the customer before processing.

Applicable shipping charges, taxes, or other fees may be added during checkout where required.

14. Promotions and Discounts

Promotional offers, coupon codes, discounts, or special pricing may be subject to separate conditions.

Unless otherwise stated:

• Promotions may have expiration dates
• Discounts may not be combined
• Certain products may be excluded
• Offers may be limited by quantity
• Promotions may be changed or discontinued

New Life Pep Lab reserves the right to reject improper, fraudulent, or unauthorized use of promotional offers.

15. Payment

Customers agree to provide accurate and authorized payment information.

Independent third-party payment providers may process payment transactions.

By submitting payment information, you represent that you are authorized to use the selected payment method.

New Life Pep Lab may delay or cancel transactions that appear fraudulent, unauthorized, or inconsistent with these Terms.

16. Shipping

Orders are shipped according to the shipping options, processing procedures, and availability described on the website.

Delivery estimates are approximate and are not guaranteed unless expressly stated.

Shipping delays may occur due to:

• Carrier disruptions
• Weather conditions
• Address errors
• Holidays
• Operational delays
• Security verification
• Events outside our reasonable control

Customers are responsible for providing a complete and accurate shipping address.

Please review our Shipping Policy for additional information.

17. Risk of Loss

Where permitted by applicable law, responsibility for a shipment may transfer according to the shipping terms applicable to the transaction and carrier.

Customers should report damaged, missing, or incorrect shipments promptly so that New Life Pep Lab can review the matter and, where appropriate, coordinate with the carrier.

18. Returns, Refunds, and Cancellations

Returns, refunds, replacements, and cancellations are governed by the Refund & Returns Policy published on this website.

Because certain laboratory research materials may require controlled handling and storage, some items may not be eligible for return once shipped, delivered, opened, or removed from appropriate storage conditions.

Eligibility will depend on the circumstances and the applicable published policy.

19. Damaged or Incorrect Orders

If an order arrives damaged, incomplete, or incorrect, contact New Life Pep Lab as soon as reasonably possible.

We may request:

• Order number
• Product information
• Photographs of packaging
• Photographs of the affected item
• Shipping label information
• Other information reasonably required to investigate the issue

Resolution will depend on the circumstances and applicable policy.

20. Prohibited Uses

You may not use this website or products offered by New Life Pep Lab for:

• Human or veterinary administration
• Clinical or therapeutic purposes
• Medical treatment
• Diagnostic use
• Personal consumption
• Unlawful activities
• Fraudulent transactions
• Misrepresentation of product purpose
• Unauthorized resale that violates applicable law
• Activities that infringe intellectual property rights
• Attempts to compromise website security
• Automated abuse, scraping, or interference with website functionality

New Life Pep Lab may restrict access or cancel orders when it identifies prohibited activity.

21. No Medical Advice

This website provides information solely for research, informational, and product documentation purposes.

New Life Pep Lab does not provide:

• Medical advice
• Treatment recommendations
• Clinical guidance
• Dosage instructions
• Administration instructions
• Veterinary advice
• Diagnostic recommendations

Website content should not be interpreted as a substitute for professional medical, pharmaceutical, veterinary, regulatory, or legal advice.

22. No Regulatory Approval Representation

The presence of a product on this website does not represent approval, authorization, or endorsement by the U.S. Food and Drug Administration or any other governmental or regulatory authority.

Products are offered according to their stated research-use designation.

23. Intellectual Property

Unless otherwise stated, website content belonging to New Life Pep Lab, including text, graphics, logos, branding, product presentation, layouts, images, and original website materials, is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, republish, commercially exploit, or create derivative works from protected website content without written authorization.

Limited personal viewing of the website does not transfer ownership or intellectual property rights.

24. Third-Party Links

The website may contain links to independent third-party websites or services.

New Life Pep Lab does not control and is not responsible for the content, security, availability, accuracy, or privacy practices of independent third parties.

Accessing an external website is at the user’s discretion.

25. Website Availability

We aim to maintain reliable website access but do not guarantee uninterrupted or error-free availability.

The website may occasionally be unavailable due to maintenance, security updates, technical problems, hosting issues, or circumstances outside our control.

We may modify, suspend, or discontinue website features when reasonably necessary.

26. Accuracy of Website Content

We make reasonable efforts to keep information accurate, but website content may be updated, corrected, or revised.

Product availability, pricing, specifications, documentation, packaging, and other information may change.

Users should review current product information before completing an order.

27. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its content are provided on an “as available” basis.

Except for warranties that cannot legally be excluded, New Life Pep Lab does not make additional representations or warranties regarding uninterrupted website access, error-free operation, or suitability of research materials for a particular experimental objective.

Researchers remain responsible for determining whether materials are appropriate for their specific laboratory protocols.

28. Limitation of Liability

To the maximum extent permitted by applicable law, New Life Pep Lab will not be liable for indirect, incidental, special, consequential, or punitive damages resulting from:

• Improper product handling
• Prohibited product use
• Failure to follow storage requirements
• Unauthorized use
• Laboratory procedures performed by purchasers
• Third-party services
• Website interruptions
• Reliance on information outside its stated research context

Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law.

29. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless New Life Pep Lab and its owners, employees, representatives, contractors, and service providers from claims, losses, liabilities, costs, or expenses arising from:

• Your violation of these Terms
• Unlawful or prohibited product use
• Misuse of the website
• Violation of applicable law
• Infringement of third-party rights

This provision applies only to the extent enforceable under applicable law.

30. Fraud and Misuse Prevention

New Life Pep Lab may use reasonable measures to detect and prevent:

• Fraudulent orders
• Payment abuse
• Unauthorized account access
• Chargeback misuse
• Website attacks
• Prohibited transactions
• Other unlawful activity

We may review, delay, restrict, or cancel orders or accounts associated with suspected fraud.

31. Privacy

We handle personal information collected through this website according to our Privacy Policy.

By using the website, you acknowledge that information may be processed as described in that Policy.

32. Governing Law

These Terms & Conditions are intended to be governed by applicable laws of the United States and, where applicable, the laws of the State of California, without regard to conflict-of-law principles.

Mandatory consumer or other legal protections that cannot be waived remain unaffected.

33. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

34. No Waiver

Failure by New Life Pep Lab to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

35. Changes to These Terms

New Life Pep Lab may revise these Terms & Conditions periodically to reflect changes in website functionality, business operations, policies, legal requirements, or research-use practices.

We will post the updated version on this page with a revised “Last Updated” date.

Continued use of the website after revised Terms become effective constitutes acknowledgment of the updated Terms.

36. Contact Information

Questions regarding these Terms & Conditions may be directed to:

New Life Pep Lab
Email: support@newlifepeplab.com
Location: Santa Rosa, California, USA

Research Use Notice

All products supplied by New Life Pep Lab are intended strictly for laboratory research use only. Not for human or veterinary use. Products are not intended to diagnose, treat, cure, or prevent any disease.

Important: Before publishing, the age requirement, California governing-law provision, returns language, shipping practices, testing statements, and business contact details should match New Life Pep Lab’s actual operating policies. For legal enforceability, qualified U.S. counsel should also review the final version.