Privacy Policy

New Life Pep Lab respects the privacy of visitors, customers, and users of our website. This Privacy Policy explains how New Life Pep Lab may collect, use, store, disclose, and protect information when you visit our website, create an account, communicate with us, or place an order.

By accessing or using this website, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Policy, please discontinue use of the website.

1. Information We Collect

We may collect information that you voluntarily provide when interacting with New Life Pep Lab, including:

Name
Billing and shipping address
Email address
Telephone number
Account information
Order and transaction information
Customer service communications
Documentation or information submitted through website forms

We may also automatically collect certain technical information when you visit the website, including:

IP address
Browser type
Device type
Operating system
Pages visited
Referring URLs
Approximate location based on IP address
Website interaction and usage data
Cookie and similar technology information

2. Payment Information

Payments may be processed through third-party payment service providers. New Life Pep Lab may receive limited transaction information necessary to process, verify, and maintain order records.

Payment providers may collect and process payment card or financial information according to their own privacy policies and security practices.

We recommend reviewing the privacy terms of the applicable payment processor before submitting payment information.

3. How We Use Information

Information collected through the website may be used to:

Process and manage orders
Provide customer support
Send transactional and order-related communications
Maintain customer accounts
Respond to inquiries or documentation requests
Verify transactions
Improve website functionality and user experience
Maintain website and account security
Prevent fraud, misuse, or unauthorized activity
Maintain internal business and transaction records
Comply with applicable legal or regulatory requirements
Enforce our website policies and Terms & Conditions

Where permitted, we may also use contact information to provide updates or marketing communications. Users may unsubscribe from promotional communications at any time.

4. Research-Use Orders

Products offered by New Life Pep Lab are intended strictly for laboratory research purposes.

We may retain information associated with an order when reasonably necessary for transaction administration, customer support, recordkeeping, fraud prevention, compliance review, or other legitimate business purposes.

Purchasers are responsible for ensuring that their activities comply with applicable laws, regulations, institutional policies, and laboratory requirements.

5. Cookies and Tracking Technologies

New Life Pep Lab may use cookies, pixels, analytics tools, and similar technologies to operate and improve the website.

These technologies may help us:

Remember website preferences
Maintain shopping cart functionality
Understand website traffic
Analyze user interaction
Improve website performance
Detect technical or security issues
Measure marketing effectiveness where permitted

Your browser may allow you to block, limit, or delete cookies. Some website features may not function correctly if certain cookies are disabled.

6. Analytics and Third-Party Services

We may use third-party services for functions such as:

Website hosting
Analytics
Payment processing
Email communications
Order management
Shipping
Fraud prevention
Website security

These providers may process information only as necessary to perform services on our behalf, subject to their respective privacy practices and applicable contractual or legal requirements.

New Life Pep Lab does not control the independent privacy practices of third-party websites or service providers.

7. How We Share Information

We do not disclose personal information except where reasonably necessary for business operations, legal compliance, or the purposes described in this Policy.

Information may be shared with:

Payment processors
Shipping and fulfillment providers
Website hosting providers
IT and security service providers
Analytics providers
Professional advisers
Government or regulatory authorities where legally required

We may also disclose information where necessary to protect the rights, property, security, or legal interests of New Life Pep Lab, our customers, or others.

8. Sale of Personal Information

New Life Pep Lab does not intend to sell personal information in the conventional sense of exchanging personal information directly for money.

Certain advertising, analytics, or technology practices may be treated as a “sale” or “sharing” under some state privacy laws. Where applicable, users may have legal rights regarding these activities.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, alteration, disclosure, loss, or misuse.

However, no online platform, transmission method, or electronic storage system can be guaranteed to be completely secure. Users should use appropriate precautions when submitting information online.

10. Data Retention

We may retain personal information for as long as reasonably necessary to:

Complete transactions
Provide customer support
Maintain business and accounting records
Resolve disputes
Prevent fraud
Meet legal obligations
Enforce agreements
Protect legitimate business interests

Retention periods may vary depending on the type of information and applicable requirements.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

Request access to certain personal information
Request correction of inaccurate information
Request deletion of qualifying information
Request information regarding certain disclosures
Opt out of certain marketing communications
Restrict or object to certain processing activities where applicable
Exercise applicable rights relating to the sale or sharing of personal information

Certain requests may be subject to legal exceptions, identity verification, and record-retention obligations.

To submit a privacy request, contact New Life Pep Lab using the contact information provided on our website.

12. California Privacy Rights

California residents may have additional rights under applicable California privacy laws, including rights to request information about certain categories of personal information collected, used, disclosed, sold, or shared.

Where legally applicable, California residents may also request access, correction, deletion, or opt out of certain data-sharing practices.

New Life Pep Lab will not discriminate against an individual for exercising applicable privacy rights.

13. Email Communications

If you subscribe to promotional communications, we may use your email address to provide company updates, product-related information, or other marketing messages where permitted.

You may unsubscribe by using the unsubscribe link included in applicable marketing emails.

We may still send transactional communications about orders, account security, policy updates, or customer service when necessary.

14. Children’s Privacy

This website is not intended for children under 13 years of age, and New Life Pep Lab does not knowingly collect personal information from children under 13.

If we become aware that we collected a child’s personal information inappropriately, we may take reasonable steps to remove it.

15. Third-Party Links

Our website may contain links to third-party websites or services.

New Life Pep Lab is not responsible for the privacy practices, security, content, or policies of third-party websites. Users should review the applicable privacy policies before submitting information to an external website.

16. Account Security

Users who create an account are responsible for keeping their login credentials confidential.

Please notify New Life Pep Lab promptly if you believe your account has been accessed or used without authorization.

17. Legal Disclosure

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with applicable law
Respond to lawful governmental requests
Comply with subpoenas, court orders, or legal proceedings
Investigate suspected fraud or unlawful conduct
Protect website security
Enforce our agreements
Protect the rights or safety of New Life Pep Lab, users, or third parties

18. Business Transfers

If New Life Pep Lab undergoes a merger, acquisition, reorganization, sale of assets, financing, or similar business transaction, the company may transfer information maintained by the company as part of that transaction where permitted by law.

19. International Visitors

If you access this website from outside the United States, information may be transferred to, processed, or stored in the United States or other jurisdictions where service providers operate.

Data protection laws in those jurisdictions may differ from those applicable in your location.

20. Changes to This Privacy Policy

New Life Pep Lab may update this Privacy Policy periodically to reflect changes in our website, business practices, service providers, legal requirements, or privacy practices.

When we make material revisions, we will post the updated version on this page with a revised “Last Updated” date.

Continued use of the website following an update constitutes acknowledgment of the revised Policy.

21. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy request, please contact:

New Life Pep Lab
Email: support@newlifepeplab.com
Location: Santa Rosa, California, USA

Please include enough information in your request so we can understand and respond appropriately.

Research Use Notice

All products offered by New Life Pep Lab are intended strictly for laboratory research use only. Not for human or veterinary use. Products are not intended to diagnose, treat, cure, or prevent any disease.